{"id":31639,"date":"2026-03-03T11:45:09","date_gmt":"2026-03-03T11:45:09","guid":{"rendered":"https:\/\/nvolts.eu\/zasady-vratenia-tovaru-refundacie-odstupenia-od-zmluvy\/"},"modified":"2026-06-12T21:26:03","modified_gmt":"2026-06-12T21:26:03","slug":"zasady-vratenia-tovaru-refundacie-odstupenia-od-zmluvy","status":"publish","type":"page","link":"https:\/\/nvolts.eu\/sk\/zasady-vratenia-tovaru-refundacie-odstupenia-od-zmluvy\/","title":{"rendered":"Z\u00e1sady vr\u00e1tenia tovaru \/ refund\u00e1cie \/ odst\u00fapenia od zmluvy"},"content":{"rendered":"&#13;\n<p class=\"wp-block-paragraph\"><b>D\u00e1tum \u00fa\u010dinnosti:<\/b><span style=\"font-weight: 400;\"> 22. marca 2026<\/span><span style=\"font-weight: 400;\"><br\/><\/span><b>Posledn\u00e1 aktualiz\u00e1cia:<\/b><span style=\"font-weight: 400;\"> 22. marca 2026<\/span><\/p>&#13;\n<h2><b>1. Prev\u00e1dzkovate\u013e<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Tieto z\u00e1sady vr\u00e1tenia tovaru \/ refund\u00e1cie \/ odst\u00fapenia od zmluvy sa vz\u0165ahuj\u00fa na produkty a slu\u017eby dod\u00e1van\u00e9 spolo\u010dnos\u0165ou:<\/span><\/p>&#13;\n<p><b>nvolts s. r. o.<\/b><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Lermontovova 911\/3<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">811 05 Bratislava<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Slovensko<\/span><\/p>&#13;\n<p><b>I\u010cO:<\/b><span style=\"font-weight: 400;\"> 57026505<\/span><span style=\"font-weight: 400;\"><br\/><\/span><b>DI\u010c:<\/b><span style=\"font-weight: 400;\"> 2122539617<\/span><span style=\"font-weight: 400;\"><br\/><\/span><b>Email:<\/b> <a href=\"mailto:support@nvolts.eu\"><span style=\"font-weight: 400;\">support@nvolts.eu<\/span><\/a><\/p>&#13;\n<h2><b>2. Rozsah t\u00fdchto z\u00e1sad<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Tieto z\u00e1sady sa vz\u0165ahuj\u00fa na objedn\u00e1vky uzavret\u00e9 so spolo\u010dnos\u0165ou <\/span><b>nvolts s. r. o.<\/b><span style=\"font-weight: 400;\"> prostredn\u00edctvom prostriedkov komunik\u00e1cie na dia\u013eku vr\u00e1tane objedn\u00e1vok na z\u00e1klade cenovej ponuky, e-mailov\u00fdch objedn\u00e1vok a in\u00fdch vzdialen\u00fdch objedn\u00e1vkov\u00fdch kan\u00e1lov pou\u017e\u00edvan\u00fdch spolo\u010dnos\u0165ou nVolts.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Ke\u010f\u017ee spolo\u010dnos\u0165 nVolts dod\u00e1va:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">standard stock products;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom-made products;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom PCB design;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">engineering, consulting, prototyping, and related technical services,<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">m\u00f4\u017eu sa uplat\u0148ova\u0165 odli\u0161n\u00e9 pravidl\u00e1 vr\u00e1tenia tovaru, refund\u00e1cie a odst\u00fapenia od zmluvy v z\u00e1vislosti od:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">whether the customer is a <\/span><b>consumer<\/b><span style=\"font-weight: 400;\"> or a <\/span><b>business customer<\/b><span style=\"font-weight: 400;\">; and<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">whether the order concerns <\/span><b>standard goods<\/b><span style=\"font-weight: 400;\">, <\/span><b>custom-made goods<\/b><span style=\"font-weight: 400;\">, or <\/span><b>services<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">Tieto z\u00e1sady je potrebn\u00e9 \u010d\u00edta\u0165 spolu s na\u0161imi <\/span><b>Obchodn\u00fdmi podmienkami predaja a slu\u017eieb<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>&#13;\n<h2><b>3. Defin\u00edcie<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Na \u00fa\u010dely t\u00fdchto z\u00e1sad:<\/span><\/p>&#13;\n<p><b>Spotrebite\u013e<\/b><span style=\"font-weight: 400;\"> znamen\u00e1 fyzick\u00fa osobu, ktor\u00e1 kon\u00e1 mimo r\u00e1mca svojej obchodnej \u010dinnosti, podnikania alebo povolania.<\/span><\/p>&#13;\n<p><b>Firemn\u00fd z\u00e1kazn\u00edk<\/b><span style=\"font-weight: 400;\"> znamen\u00e1 osobu alebo subjekt konaj\u00faci v r\u00e1mci obchodnej \u010dinnosti, podnikania, povolania alebo komer\u010dnej aktivity.<\/span><\/p>&#13;\n<p><b>\u0160tandardn\u00fd produkt<\/b><span style=\"font-weight: 400;\"> znamen\u00e1 neprisp\u00f4soben\u00fd produkt pon\u00fakan\u00fd spolo\u010dnos\u0165ou nVolts ako be\u017en\u00e1 skladov\u00e1 polo\u017eka.<\/span><\/p>&#13;\n<p><b>Produkt vyroben\u00fd na mieru<\/b><span style=\"font-weight: 400;\"> znamen\u00e1 ak\u00fdko\u013evek produkt vyroben\u00fd, nakonfigurovan\u00fd, navrhnut\u00fd, zostaven\u00fd, naprogramovan\u00fd alebo upraven\u00fd pod\u013ea konkr\u00e9tnych po\u017eiadaviek z\u00e1kazn\u00edka.<\/span><\/p>&#13;\n<p><b>Slu\u017eby<\/b><span style=\"font-weight: 400;\"> zah\u0155\u0148aj\u00fa najm\u00e4 n\u00e1vrh PCB, in\u017einierske pr\u00e1ce, poradenstvo, prototypovanie, testovanie, v\u00fdvoj, integr\u00e1ciu, technick\u00fa podporu a pr\u00e1cu \u0161pecifick\u00fa pre projekt.<\/span><\/p>&#13;\n<h2><b>4. Pr\u00e1vo spotrebite\u013ea na odst\u00fapenie od zmluvy pri \u0161tandardn\u00fdch produktoch<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Ak ste <\/span><b>spotrebite\u013e<\/b><span style=\"font-weight: 400;\"> a k\u00fapite si <\/span><b>\u0161tandardn\u00fd, neprisp\u00f4soben\u00fd produkt<\/b><span style=\"font-weight: 400;\"> na dia\u013eku, m\u00f4\u017eete ma\u0165 pr\u00e1vo odst\u00fapi\u0165 od zmluvy do <\/span><b>14 dn\u00ed<\/b><span style=\"font-weight: 400;\"> bez uvedenia d\u00f4vodu.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Lehota na odst\u00fapenie od zmluvy uplynie <\/span><b>14 dn\u00ed odo d\u0148a, ke\u010f vy alebo vami ur\u010den\u00e1 tretia osoba, in\u00e1 ako dopravca, nadobudnete fyzick\u00fa dr\u017ebu tovaru<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Na uplatnenie pr\u00e1va na odst\u00fapenie od zmluvy n\u00e1s mus\u00edte pred uplynut\u00edm lehoty na odst\u00fapenie informova\u0165 o svojom rozhodnut\u00ed jasn\u00fdm p\u00edsomn\u00fdm vyhl\u00e1sen\u00edm.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Ozn\u00e1menie o odst\u00fapen\u00ed m\u00f4\u017eete posla\u0165 na:<\/span><\/p>&#13;\n<p><b>nvolts s. r. o.<\/b><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Lermontovova 911\/3<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">811 05 Bratislava<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Slovensko<\/span><span style=\"font-weight: 400;\"><br\/><\/span><b>Email:<\/b> <a href=\"mailto:support@nvolts.eu\"><span style=\"font-weight: 400;\">support@nvolts.eu<\/span><\/a><\/p>&#13;\n<p><span style=\"font-weight: 400;\">M\u00f4\u017eete pou\u017ei\u0165 vzorov\u00fd formul\u00e1r na odst\u00fapenie od zmluvy uveden\u00fd na konci t\u00fdchto z\u00e1sad, nie je to v\u0161ak povinn\u00e9.<\/span><\/p>&#13;\n<h2><b>5. \u00da\u010dinky odst\u00fapenia od zmluvy<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Ak platne odst\u00fapite od zmluvy, vr\u00e1time v\u00e1m v\u0161etky platby, ktor\u00e9 sme od v\u00e1s prijali za pr\u00edslu\u0161n\u00fd tovar, vr\u00e1tane n\u00e1kladov na \u0161tandardn\u00e9 doru\u010denie, ak to vy\u017eaduje z\u00e1kon.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Refund\u00e1ciu vykon\u00e1me bez zbyto\u010dn\u00e9ho odkladu a najnesk\u00f4r do <\/span><b>14 dn\u00ed<\/b><span style=\"font-weight: 400;\"> odo d\u0148a, ke\u010f dostaneme va\u0161e ozn\u00e1menie o odst\u00fapen\u00ed.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Refund\u00e1ciu v\u0161ak m\u00f4\u017eeme zadr\u017ea\u0165, k\u00fdm:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">we have received the returned goods; or<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">you have supplied evidence of having sent back the goods,<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">pod\u013ea toho, \u010do nastane sk\u00f4r.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Refund\u00e1cie bud\u00fa vykonan\u00e9 rovnak\u00fdm sp\u00f4sobom platby, ak\u00fd bol pou\u017eit\u00fd pri p\u00f4vodnej transakcii, pokia\u013e v\u00fdslovne nes\u00fahlas\u00edte s in\u00fdm sp\u00f4sobom.<\/span><\/p>&#13;\n<h2><b>6. Vr\u00e1tenie tovaru po odst\u00fapen\u00ed od zmluvy<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Ak uplatn\u00edte svoje pr\u00e1vo na odst\u00fapenie od zmluvy, mus\u00edte tovar odosla\u0165 sp\u00e4\u0165 bez zbyto\u010dn\u00e9ho odkladu a najnesk\u00f4r do <\/span><b>14 dn\u00ed<\/b><span style=\"font-weight: 400;\"> odo d\u0148a, ke\u010f ste n\u00e1s informovali o svojom odst\u00fapen\u00ed.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Lehota je dodr\u017ean\u00e1, ak tovar odo\u0161lete sp\u00e4\u0165 pred uplynut\u00edm 14-d\u0148ovej lehoty.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Pokia\u013e nebolo dohodnut\u00e9 inak, <\/span><b>pri vr\u00e1ten\u00ed tovaru z d\u00f4vodu zmeny rozhodnutia zn\u00e1\u0161a priame n\u00e1klady na vr\u00e1tenie tovaru z\u00e1kazn\u00edk<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Vr\u00e1ten\u00fd tovar mus\u00ed by\u0165 riadne a bezpe\u010dne zabalen\u00fd, aby sa predi\u0161lo po\u0161kodeniu po\u010das prepravy.<\/span><\/p>&#13;\n<h2><b>7. Stav vr\u00e1ten\u00e9ho tovaru<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Zodpoved\u00e1te iba za ak\u00e9ko\u013evek zn\u00ed\u017eenie hodnoty tovaru sp\u00f4soben\u00e9 zaobch\u00e1dzan\u00edm nad r\u00e1mec toho, \u010do je nevyhnutn\u00e9 na zistenie povahy, vlastnost\u00ed a funk\u010dnosti tovaru.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">To znamen\u00e1, \u017ee tovar m\u00f4\u017eete skontrolova\u0165 tak, ako by ste to urobili v kamennej predajni, nemali by ste ho v\u0161ak pou\u017e\u00edva\u0165 nad r\u00e1mec toho, \u010do je primerane nevyhnutn\u00e9 na kontrolu.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Ak vr\u00e1ten\u00fd tovar vykazuje nadmern\u00e9 zaobch\u00e1dzanie, pou\u017e\u00edvanie, po\u0161kodenie, ch\u00fdbaj\u00face \u010dasti alebo in\u00e9 zn\u00ed\u017eenie hodnoty, ktor\u00e9 nebolo sp\u00f4soben\u00e9 prepravou, m\u00f4\u017eeme primerane zn\u00ed\u017ei\u0165 vr\u00e1ten\u00fa sumu v rozsahu povolenom z\u00e1konom.<\/span><\/p>&#13;\n<h2><b>8. V\u00fdnimky z pr\u00e1va na odst\u00fapenie od zmluvy<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Pr\u00e1vo spotrebite\u013ea na odst\u00fapenie od zmluvy sa v rozsahu povolenom pr\u00edslu\u0161n\u00fdmi pr\u00e1vnymi predpismi nevz\u0165ahuje na:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">goods made to the consumer\u2019s specifications;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">clearly personalized products;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom-made or configured electronics;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom PCB design or project-specific boards;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">bespoke assemblies, programmed devices, prototypes, and made-to-order systems;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">services that have been fully performed where performance began with the consumer\u2019s prior express consent and acknowledgment that the right of withdrawal would be lost once the service was fully performed;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">digital or software-related deliverables where the applicable conditions for exclusion are met;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">any other category lawfully excluded from the withdrawal right under applicable law.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">Pre vyl\u00fa\u010denie pochybnost\u00ed plat\u00ed, \u017ee <\/span><b>in\u017einierske pr\u00e1ce na mieru, n\u00e1vrh PCB na mieru, nakonfigurovan\u00e9 produkty, prototypy a in\u00e9 pr\u00e1ce \u0161pecifick\u00e9 pre projekt s\u00fa po prijat\u00ed a\/alebo za\u010dat\u00ed spravidla nezru\u0161ite\u013en\u00e9 a nevratn\u00e9<\/b><span style=\"font-weight: 400;\">, okrem pr\u00edpadov, ke\u010f z\u00e1v\u00e4zn\u00e9 pr\u00e1vne predpisy stanovuj\u00fa inak.<\/span><\/p>&#13;\n<h2><b>9. Slu\u017eby za\u010dat\u00e9 po\u010das lehoty na odst\u00fapenie od zmluvy<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Ak spotrebite\u013e po\u017eiada, aby sme za\u010dali poskytova\u0165 slu\u017eby po\u010das lehoty na odst\u00fapenie od zmluvy, a spotrebite\u013e n\u00e1sledne od zmluvy odst\u00fapi, spotrebite\u013e n\u00e1m zaplat\u00ed sumu primeran\u00fa slu\u017eb\u00e1m u\u017e poskytnut\u00fdm do okamihu odst\u00fapenia, pokia\u013e to pr\u00edslu\u0161n\u00e9 pr\u00e1vne predpisy umo\u017e\u0148uj\u00fa.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Ak bola slu\u017eba u\u017e v plnom rozsahu poskytnut\u00e1 za podmienok, ktor\u00e9 pr\u00e1vne vylu\u010duj\u00fa pr\u00e1vo na odst\u00fapenie, pr\u00e1vo na odst\u00fapenie sa neuplatn\u00ed.<\/span><\/p>&#13;\n<h2><b>10. Chybn\u00fd, po\u0161koden\u00fd, nespr\u00e1vny alebo nevyhovuj\u00faci tovar<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Tieto z\u00e1sady neobmedzuj\u00fa ani nevylu\u010duj\u00fa \u017eiadne z\u00e1v\u00e4zn\u00e9 pr\u00e1va t\u00fdkaj\u00face sa chybn\u00e9ho alebo nevyhovuj\u00faceho tovaru.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Ak dostanete tovar, ktor\u00fd je:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">defective;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">damaged in transit;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">incomplete;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">incorrect; or<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">not in conformity with the contract,<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">kontaktujte n\u00e1s bez zbyto\u010dn\u00e9ho odkladu na adrese <\/span><a href=\"mailto:support@nvolts.eu\"><b>support@nvolts.eu<\/b><\/a><span style=\"font-weight: 400;\"> a ak je to mo\u017en\u00e9, poskytnite:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your name and contact details;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">order or quotation reference;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">description of the issue;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">photographs or video evidence where relevant;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">serial number or identifying product details, if available.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">Po presk\u00faman\u00ed, a ak je n\u00e1rok opodstatnen\u00fd, poskytneme primeran\u00fa n\u00e1pravu v s\u00falade s pr\u00edslu\u0161n\u00fdmi pr\u00e1vnymi predpismi a okolnos\u0165ami pr\u00edpadu. N\u00e1prava m\u00f4\u017ee zah\u0155\u0148a\u0165:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">repair;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">replacement;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">price reduction; or<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">refund.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">Ak je probl\u00e9m sp\u00f4soben\u00fd na\u0161ou chybou, potvrdenou vadou alebo po\u0161koden\u00edm existuj\u00facim pred doru\u010den\u00edm v\u00e1m, uhrad\u00edme primeran\u00e9 n\u00e1klady na vr\u00e1tenie alebo poskytneme pokyny na vr\u00e1tenie.<\/span><\/p>&#13;\n<h2><b>11. Po\u0161kodenie po\u010das prepravy<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Ak sa vonkaj\u0161\u00ed obal alebo tovar pri doru\u010den\u00ed jav\u00ed ako po\u0161koden\u00fd, odpor\u00fa\u010dame v\u00e1m:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">inspect the package immediately;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">note visible damage with the carrier where possible;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">take photographs;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">notify us as soon as possible.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">Pom\u00e1ha n\u00e1m to vybavi\u0165 z\u00e1le\u017eitos\u0165 efekt\u00edvnej\u0161ie, nezni\u017euje to v\u0161ak \u017eiadne va\u0161e z\u00e1v\u00e4zn\u00e9 z\u00e1konn\u00e9 pr\u00e1va.<\/span><\/p>&#13;\n<h2><b>12. Vr\u00e1tenie tovaru firemn\u00fdmi z\u00e1kazn\u00edkmi<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Firemn\u00ed z\u00e1kazn\u00edci nemaj\u00fa spotrebite\u013esk\u00e9 pr\u00e1vo na odst\u00fapenie od zmluvy.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Pri firemn\u00fdch z\u00e1kazn\u00edkoch sa vr\u00e1tenie tovaru prij\u00edma <\/span><b>iba v pr\u00edpadoch zalo\u017een\u00fdch na vade<\/b><span style=\"font-weight: 400;\"> alebo ak bolo vopred v\u00fdslovne p\u00edsomne dohodnut\u00e9 so spolo\u010dnos\u0165ou nVolts.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Vr\u00e1tenie tovaru z d\u00f4vodu zmeny rozhodnutia sa od firemn\u00fdch z\u00e1kazn\u00edkov neprij\u00edma, pokia\u013e ho v\u00fdslovne p\u00edsomne neschv\u00e1lime.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Produkty vyroben\u00e9 na mieru, zostavy \u0161pecifick\u00e9 pre projekt, nakonfigurovan\u00e1 elektronika, n\u00e1vrhy PCB na mieru a technick\u00e9 slu\u017eby na mieru s\u00fa pre firemn\u00fdch z\u00e1kazn\u00edkov nevratn\u00e9, okrem pr\u00edpadu opr\u00e1vnen\u00e9ho n\u00e1roku z vady alebo ak z\u00e1v\u00e4zn\u00e9 pr\u00e1vne predpisy vy\u017eaduj\u00fa inak.<\/span><\/p>&#13;\n<h2><b>13. Produkty na mieru a technick\u00e9 pr\u00e1ce na mieru<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Nasleduj\u00face polo\u017eky sa pova\u017euj\u00fa za produkty na mieru, individu\u00e1lne alebo \u0161pecifick\u00e9 pre projekt a po prijat\u00ed, za\u010dat\u00ed alebo vyroben\u00ed s\u00fa spravidla nevratn\u00e9 a nerefundovate\u013en\u00e9:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom PCB design;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">engineering design work;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">configured boards and control systems;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">prototypes;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">firmware-related deliverables;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom enclosures or tailored electronic assemblies;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">integration work;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">testing, consulting, and technical studies;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">other products or services prepared specifically for the customer.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">Ak z\u00e1kazn\u00edk zru\u0161\u00ed pr\u00e1cu na mieru po jej prijat\u00ed alebo po za\u010dat\u00ed pr\u00e1ce, spolo\u010dnos\u0165 nVolts m\u00f4\u017ee \u00fa\u010dtova\u0165:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">work already performed;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">engineering time already spent;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">procured components or materials;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">non-cancellable supplier costs;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">testing or third-party expenses already incurred.<\/span><\/li>&#13;\n<\/ul>&#13;\n<h2><b>14. Refund\u00e1cie v pr\u00edpadoch v\u00e1d<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Ak je refund\u00e1cia schv\u00e1len\u00e1 z d\u00f4vodu opr\u00e1vnenej reklam\u00e1cie, vady, zru\u0161enia prijat\u00e9ho nami alebo in\u00e9ho z\u00e1konn\u00e9ho d\u00f4vodu, refund\u00e1cia bude spracovan\u00e1 rovnak\u00fdm sp\u00f4sobom platby, ak\u00fd bol p\u00f4vodne pou\u017eit\u00fd, pokia\u013e nebolo dohodnut\u00e9 inak.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Na\u010dasovanie refund\u00e1cie m\u00f4\u017ee z\u00e1visie\u0165 od:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">inspection of returned items;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">confirmation of defect or non-conformity;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">receipt of the returned goods;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">verification of payment details.<\/span><\/li>&#13;\n<\/ul>&#13;\n<h2><b>15. Nerefundovate\u013en\u00e9 polo\u017eky a n\u00e1klady<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Pokia\u013e z\u00e1kon nevy\u017eaduje inak alebo sa s nami p\u00edsomne nedohodnete inak, nasleduj\u00face polo\u017eky s\u00fa spravidla nerefundovate\u013en\u00e9:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom-made products;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">engineering and design work already performed;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">custom PCB design work already started;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">prototype development work already started;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">programmed, configured, or modified goods;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">urgent project work initiated at the customer\u2019s request;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">third-party procurement costs already incurred for the customer\u2019s project;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">shipping costs for returns made solely due to customer preference.<\/span><\/li>&#13;\n<\/ul>&#13;\n<h2><b>16. Z\u00e1ruka<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Z\u00e1v\u00e4zn\u00e9 z\u00e1konn\u00e9 pr\u00e1va zost\u00e1vaj\u00fa nedotknut\u00e9.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Okrem ak\u00fdchko\u013evek z\u00e1konn\u00fdch pr\u00e1v m\u00f4\u017ee spolo\u010dnos\u0165 nVolts poskytn\u00fa\u0165 <\/span><b>komer\u010dn\u00fa z\u00e1ruku v trvan\u00ed 12 a\u017e 26 mesiacov<\/b><span style=\"font-weight: 400;\"> v z\u00e1vislosti od konkr\u00e9tneho produktu. Presn\u00e1 z\u00e1ru\u010dn\u00e1 lehota, ak sa uplat\u0148uje, bude uveden\u00e1 na str\u00e1nke produktu, v cenovej ponuke, na fakt\u00fare alebo v sprievodnej dokument\u00e1cii.<\/span><\/p>&#13;\n<p><span style=\"font-weight: 400;\">Komer\u010dn\u00e1 z\u00e1ruka, ak je pon\u00fakan\u00e1, sa nevz\u0165ahuje na vady alebo \u0161kody sp\u00f4soben\u00e9:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">misuse;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">improper installation;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">incorrect wiring or operation;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">unauthorized modification or repair;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">operation outside specified technical limits;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">external electrical faults or unsuitable operating environment;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">customer-supplied faulty data, drawings, files, or specifications;<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">normal wear and tear.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">Na uplatnenie z\u00e1ru\u010dn\u00e9ho n\u00e1roku kontaktujte <\/span><a href=\"mailto:support@nvolts.eu\"><b>support@nvolts.eu<\/b><\/a><span style=\"font-weight: 400;\"> s pr\u00edslu\u0161n\u00fdmi \u00fadajmi a podporn\u00fdmi d\u00f4kazmi.<\/span><\/p>&#13;\n<h2><b>17. Ako n\u00e1s kontaktova\u0165 v s\u00favislosti s vr\u00e1ten\u00edm tovaru, refund\u00e1ciami alebo s\u0165a\u017enos\u0165ami<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">V z\u00e1le\u017eitostiach odst\u00fapenia od zmluvy, vr\u00e1tenia tovaru, refund\u00e1ci\u00ed, s\u0165a\u017enost\u00ed alebo z\u00e1ruky kontaktujte:<\/span><\/p>&#13;\n<p><b>nvolts s. r. o.<\/b><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Lermontovova 911\/3<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">811 05 Bratislava<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Slovensko<\/span><span style=\"font-weight: 400;\"><br\/><\/span><b>Email:<\/b> <a href=\"mailto:support@nvolts.eu\"><span style=\"font-weight: 400;\">support@nvolts.eu<\/span><\/a><\/p>&#13;\n<h2><b>18. Vzorov\u00fd formul\u00e1r na odst\u00fapenie od zmluvy<\/b><\/h2>&#13;\n<p><span style=\"font-weight: 400;\">Ak si \u017eel\u00e1te odst\u00fapi\u0165 od zmluvy, m\u00f4\u017eete vyplni\u0165 a odosla\u0165 tento formul\u00e1r:<\/span><\/p>&#13;\n<p><b>Komu:<\/b><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">nvolts s. r. o.<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Lermontovova 911\/3<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">811 05 Bratislava<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Slovensko<\/span><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:support@nvolts.eu\"><span style=\"font-weight: 400;\">support@nvolts.eu<\/span><\/a><\/p>&#13;\n<p><b>T\u00fdmto oznamujem, \u017ee odstupujem od svojej k\u00fapnej zmluvy t\u00fdkaj\u00facej sa nasleduj\u00faceho tovaru \/ poskytnutia nasleduj\u00facich slu\u017eieb:<\/b><\/p>&#13;\n<p>\u00a0<\/p>&#13;\n<p><b>Objednan\u00e9 d\u0148a \/ prijat\u00e9 d\u0148a:<\/b><\/p>&#13;\n<p><b>Meno spotrebite\u013ea:<\/b><\/p>&#13;\n<p><b>Adresa spotrebite\u013ea:<\/b><\/p>&#13;\n<p><b>Podpis spotrebite\u013ea<\/b><span style=\"font-weight: 400;\"><br\/><\/span><span style=\"font-weight: 400;\">(iba ak sa tento formul\u00e1r oznamuje v papierovej podobe)<\/span><\/p>&#13;\n<p>\u00a0<\/p>&#13;\n<p><b>D\u00e1tum:<\/b><\/p>&#13;\n","protected":false},"excerpt":{"rendered":"<p>&#13; D\u00e1tum \u00fa\u010dinnosti: 22. marca 2026Posledn\u00e1 aktualiz\u00e1cia: 22. marca 2026 &#13; 1. Prev\u00e1dzkovate\u013e &#13; Tieto z\u00e1sady vr\u00e1tenia tovaru \/ refund\u00e1cie<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-31639","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nvolts.eu\/sk\/wp-json\/wp\/v2\/pages\/31639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nvolts.eu\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nvolts.eu\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nvolts.eu\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nvolts.eu\/sk\/wp-json\/wp\/v2\/comments?post=31639"}],"version-history":[{"count":1,"href":"https:\/\/nvolts.eu\/sk\/wp-json\/wp\/v2\/pages\/31639\/revisions"}],"predecessor-version":[{"id":31640,"href":"https:\/\/nvolts.eu\/sk\/wp-json\/wp\/v2\/pages\/31639\/revisions\/31640"}],"wp:attachment":[{"href":"https:\/\/nvolts.eu\/sk\/wp-json\/wp\/v2\/media?parent=31639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}