Effective date: 22 March 2026
Last updated: 22 March 2026

1. Who we are

This website, nvolts.eu, is operated by:

nvolts s. r. o.
Lermontovova 911/3
811 05 Bratislava
Slovakia

IČO: 57026505
DIČ: 2122539617
Email: support@nvolts.eu

For the purposes of applicable data protection law, nvolts s. r. o. is the controller of your personal data.

2. Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you:

  • visit our website;
  • contact us by email, phone, or contact form;
  • request a quotation;
  • order products or services from us;
  • communicate with us as a customer, supplier, partner, or representative of a business customer;
  • use our support, complaint, warranty, or after-sales services.

This Privacy Policy applies to personal data processed through our website and in the course of our business communications and contractual relationships.

3. What personal data we collect

Depending on how you interact with us, we may process the following personal data:

3.1 Data you provide directly

We may collect:

  • first name and surname;
  • company name;
  • billing address;
  • shipping address;
  • email address;
  • telephone number;
  • job title or business role;
  • inquiry details;
  • quotation request details;
  • technical requirements, files, drawings, Gerber files, specifications, and other uploaded materials;
  • order details;
  • payment and invoicing information;
  • complaint, warranty, and service-related information;
  • any other information you choose to send us.

3.2 Data collected automatically

When you visit our website, certain technical data may be collected automatically, such as:

  • IP address;
  • browser type and version;
  • device information;
  • operating system;
  • language preferences;
  • date and time of access;
  • referring website;
  • pages visited;
  • technical logs and security-related information.

3.3 Data relating to business contacts

If you contact us on behalf of a company or organization, we may process your business contact details and communication history in connection with quotations, orders, project execution, invoicing, delivery, and support.

4. How we obtain personal data

We generally obtain personal data:

  • directly from you;
  • from your employer or organization if you act on its behalf;
  • from shipping or logistics partners in connection with delivery;
  • from payment, invoicing, or banking processes;
  • from publicly available business sources where relevant to a commercial relationship.

5. Purposes of processing and legal bases

We process personal data only where we have a lawful basis.

5.1 Responding to inquiries and requests

We process personal data to respond to inquiries, provide information, assess technical needs, and prepare quotations.

Legal basis: pre-contractual measures at your request and our legitimate interest in handling business communications.

5.2 Contract performance

We process personal data to conclude and perform contracts, supply products, provide services, deliver custom PCB design and engineering work, arrange shipping, issue invoices, and provide after-sales support.

Legal basis: performance of a contract and pre-contractual measures.

5.3 Compliance with legal obligations

We may process personal data to comply with legal obligations, including accounting, tax, record-keeping, complaint handling, warranty obligations, and responding to lawful requests from public authorities.

Legal basis: compliance with a legal obligation.

5.4 Website operation and security

We process technical and usage data to operate, maintain, protect, and secure our website and systems, including fraud prevention, troubleshooting, and abuse detection.

Legal basis: our legitimate interest in ensuring website security, continuity, and technical reliability.

5.5 Direct marketing

Where permitted by law, we may use contact details to send information about our products, services, and business updates. Where consent is required, we will request it before sending such communications.

Legal basis: your consent, or our legitimate interest where direct marketing is permitted under applicable law.

You may object to direct marketing at any time.

5.6 Establishment, exercise, or defense of legal claims

We may process personal data where necessary to protect our rights, recover debts, resolve disputes, or defend legal claims.

Legal basis: our legitimate interest in protecting our legal position.

6. Whether providing personal data is mandatory

Providing personal data is generally voluntary. However, if you do not provide data necessary for a quotation, contract, delivery, invoicing, or complaint handling, we may be unable to provide the requested products, services, or support.

7. Recipients of personal data

We do not sell your personal data.

We may disclose personal data only where necessary to the following categories of recipients:

  • website hosting and IT service providers;
  • WooCommerce and related website service providers or plugins used for website operation;
  • payment, banking, accounting, and invoicing providers;
  • courier, postal, shipping, and logistics providers;
  • legal, tax, and professional advisors;
  • manufacturers, suppliers, or technical subcontractors where necessary for fulfilling a contract or project;
  • public authorities, regulators, courts, or law enforcement where required by law.

All recipients receive only the data reasonably necessary for the relevant purpose.

8. International transfers

Because we serve customers worldwide and may use service providers or logistics partners operating internationally, your personal data may in some cases be transferred outside the European Economic Area.

Where such transfers occur, we will take appropriate steps to ensure that personal data is protected in accordance with applicable law. This may include relying on:

  • an adequacy decision;
  • standard contractual clauses;
  • other lawful transfer mechanisms or safeguards.

9. How long we keep personal data

We retain personal data only for as long as necessary for the relevant purpose or as required by law.

Typical retention periods may include:

  • General inquiries and quotation requests: up to 24 months after the last communication, unless a contract follows.
  • Contracts, invoices, and accounting documents: for the period required by applicable accounting and tax law.
  • Complaint, warranty, and service records: for the duration of the relevant warranty period and any related claims period.
  • Technical project files and related communications: for the duration of the project and a reasonable period thereafter for support, traceability, and legal protection.
  • Website logs and security records: for a limited period necessary for security, diagnostics, and fraud prevention, unless a longer retention period is required in connection with an incident.
  • Marketing data: until you withdraw consent or object, plus a limited period necessary to document compliance.

When data is no longer needed, we delete it, anonymize it, or securely archive it where retention is legally required.

10. Cookies and similar technologies

Our website may use cookies and similar technologies for:

  • website functionality;
  • security;
  • session management;
  • storing user preferences;
  • shopping cart or quotation-related functions;
  • analytics, if enabled;
  • embedded third-party content, where applicable.

Strictly necessary cookies may be used without consent where permitted by law. Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.

If a separate Cookie Policy or cookie settings tool is made available on the website, it forms part of our transparency notice regarding cookies.

11. Your rights

Subject to applicable law, you may have the following rights:

  • the right to access your personal data;
  • the right to rectification of inaccurate or incomplete data;
  • the right to erasure;
  • the right to restriction of processing;
  • the right to object to processing based on legitimate interests;
  • the right to withdraw consent at any time where processing is based on consent;
  • the right to data portability where applicable;
  • the right not to be subject to a decision based solely on automated processing where the law provides such protection;
  • the right to lodge a complaint with a competent supervisory authority.

To exercise your rights, contact us at: support@nvolts.eu

We may ask for reasonable proof of identity before responding to a request.

12. Complaints to the supervisory authority

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.

For Slovakia, this is the Office for Personal Data Protection of the Slovak Republic.

13. Automated decision-making

We do not use your personal data for automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

14. Data security

We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

15. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of such third parties. We encourage you to review their privacy policies separately.

16. Children

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal data from children unless this is necessary in a lawful and specific context.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be published on our website with the updated date shown above.

18. Contact

If you have any questions about this Privacy Policy or about how we process personal data, contact us at:

nvolts s. r. o.
Lermontovova 911/3
811 05 Bratislava
Slovakia
Email: support@nvolts.eu